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SLAs according to your request:

Here at, Artistry IT we provide you with customized SLAs which can fit your specific needs and requirements as well while allowing you to scale your budget accordingly.

Providing phone support for all SLAs 24x7 round the clock. The addition or deletion of the contract is completely free of penalty so that our clients can be accommodated to the maximum level. For every support ticket which is issued, an experienced and certified engineer is assigned with the task so that it can be resolved within minutes.

In addition to this, we realize that each data center is different in terms of level of maintenance and expertise required on site and this is exactly why we offer an adjustable IT service level agreement which has the flexibility to adjust to any varying data center support.

Also, your SLA is a determinant of many factors inclusive of machines that you utilize and intend to place under support. Mission critical equipment is also given its worthy consideration while our panel of expert engineers will consult you and assist you in figuring out the best SLA which would appear to be tailor-made for your needs.

Common SLAs

24 x 7 x 4 Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Engineer will be onsite, part in hand within four hours.
  • Onsite Engineer will install replacements.

24 x 7 x 4 Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Part in hand within four hours.

24 x 7 x NBD Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
  • Onsite Engineer will install replacements.

24 x 7 x NBD Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
Satisfied

4614

Satisfied Client

Satisfied

742

Tech brands

Satisfied

18594

Queries resolved

Satisfied

145

Affiliations

Contact Us

USA Office

2175 Lemoine ave, fort Lee Nj 07024

(+000)-000-0000

Toll Free
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sales@artistryit.com

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